Dispatcher

JOE HILLMAN MAINTENANCE AND CONSTRUCTION•Port St. Lucie, FL

15h•Onsite

About The Position

Joe Maintenance and Construction, Inc in Port St Lucie, FL is looking to hire a full-time Dispatcher to join our team. We’re looking for people who can efficiently coordinate maintenance and construction service calls, communicate clearly with both customers and technicians, and keep schedules running smoothly. If you’re detail-oriented, thrive under pressure, and enjoy problem-solving in a fast-paced environment, this could be the perfect opportunity for you. Join an established, reputable plumbing company that’s been proudly serving South Florida for over 30 years! This is a hourly position with work hours from 6:330AM - 3:30 pm : with 1 hour lunch and two paid 15 minute breaks, earning a competitive wage of $20 - $24 depending on experience. We provide solid benefits and perks, including medical, dental, and vision insurance, a 401(k) plan with company match, paid holidays, paid vacation and personal time off, and supplemental insurance. If this sounds like the right opportunity for you, apply to join our office today! ABOU JOE HILLMAN MAINTENANCE AND CONSTRUCTION, INC. Joe started his own plumbing company in 1987 with 4 associates and a $5,000 loan from his parents. After 38 years, we remain a family-owned business with a personal approach. We deliver high-quality service at a low cost and perform every job better than the one before. We provide a rewarding work environment that respects diversity, new ideas, and hard work. Creating a positive work environment leads to happy employees, happy customers, and company growth. A DAY IN THE LIFE OF A MAINTENANCE AND CONSTRUCTION DISPATCHER ASSISTANT As a Maintenance and Construction Dispatcher Assistant, you arrive each day ready to work hard to ensure maximum scheduling efficiency without compromising customer service. Most of your day is spent in an office environment on the phone or computer. Your friendly and capable demeanor comes through as you receive incoming client calls and dispatch service calls to field technicians. You schedule calls in order to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You forecast days and weeks ahead to keep all employees working and on track. Over the phone, you inform clients of arrival times and ensure that they are notified ahead of time about any delays. And, as necessary, you reschedule appointments. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly. Other job duties include: Receiving and unloading materials Making sure all material is onsite at warehouse when needed for a scheduled job

Requirements

Dispatching experience in the Maintenance and Construction field
Strong communication and interpersonal skills
Ability to work in a fast-paced environment while being self-motivated to provide exceptional customer service while interacting with customers by phone and directing technicians
Intermediate Computer skills
Knowledge of the geographical territory
Dependability
Excellent customer service skills
Organization and ability to prioritize tasks effectively
Good communication skills, both verbally and written
Attentiveness to detail
Friendly and patient demeanor

Nice To Haves

Familiarity with the Maintenance and Construction trade

Responsibilities

Efficiently coordinate maintenance and construction service calls
Communicate clearly with both customers and technicians
Keep schedules running smoothly
Receive incoming client calls and dispatch service calls to field technicians
Schedule calls to provide prompt, convenient service and maximize field technicians' time and mileage
Forecast days and weeks ahead to keep all employees working and on track
Inform clients of arrival times and notify them of any delays
Reschedule appointments as necessary
Ensure clients are satisfied, all parties are well-informed, and everything runs smoothly
Receive and unload materials
Ensure all material is onsite at warehouse when needed for a scheduled job