Dispatcher

Reimer Home ServicesCity of Rochester, NY
$60,000 - $75,000Onsite

About The Position

For over 100 years, Reimer Home Services has been a trusted leader in HVAC, plumbing, and electrical services across Western New York. We’re growing fast and looking for a Dispatcher who thrives in a fast-paced environment and loves keeping operations running smoothly.

Requirements

  • High school diploma or GED
  • Dispatching, scheduling, or administrative experience preferred
  • Strong communication and multitasking skills
  • Calm under pressure and detail‑oriented
  • Experience with dispatching software; ServiceTitan is a plus
  • Reliable, team‑focused, and organized

Responsibilities

  • Dispatch technicians for residential service calls and installations
  • Prioritize jobs based on urgency, skillset, and location
  • Communicate with customers regarding appointment updates and expectations
  • Coordinate emergency calls and allocate resources efficiently
  • Monitor technician progress and adjust schedules in real time
  • Maintain accurate service records to support smooth operations

Benefits

  • Competitive pay
  • Medical, Prescription, Dental & Vision coverage
  • Disability & Term Life Insurance
  • Matching 401(k)
  • Paid Holidays & PTO
  • Ongoing training and career growth
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