Dispatcher
Reimer Home Services•City of Rochester, NY
•$60,000 - $75,000•Onsite
About The Position
For over 100 years, Reimer Home Services has been a trusted leader in HVAC, plumbing, and electrical services across Western New York. We’re growing fast and looking for a Dispatcher who thrives in a fast-paced environment and loves keeping operations running smoothly.
Requirements
- High school diploma or GED
- Dispatching, scheduling, or administrative experience preferred
- Strong communication and multitasking skills
- Calm under pressure and detail‑oriented
- Experience with dispatching software; ServiceTitan is a plus
- Reliable, team‑focused, and organized
Responsibilities
- Dispatch technicians for residential service calls and installations
- Prioritize jobs based on urgency, skillset, and location
- Communicate with customers regarding appointment updates and expectations
- Coordinate emergency calls and allocate resources efficiently
- Monitor technician progress and adjust schedules in real time
- Maintain accurate service records to support smooth operations
Benefits
- Competitive pay
- Medical, Prescription, Dental & Vision coverage
- Disability & Term Life Insurance
- Matching 401(k)
- Paid Holidays & PTO
- Ongoing training and career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
