Dispatcher

Headquarters•Middle River, MD

11d•Onsite

About The Position

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change. In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with. The Dispatcher is responsible for coordinating, scheduling, and monitoring the daily activities of field personnel to ensure efficient service delivery and operational effectiveness. This position serves as a central communication point between customers, employees, and management by receiving service requests, assigning work, tracking schedules, and resolving operational issues in a timely manner. The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Requirements

High School Diploma or General Education Degree (GED).
Minimum of one (1) to three (3) years of dispatching, scheduling, customer service, logistics, or operational coordination experience preferred.
Experience using dispatch, scheduling, or workforce management software preferred.
Strong organizational and multitasking skills.
Excellent verbal and written communication skills.
Ability to prioritize competing demands in a fast-paced environment.
Strong problem-solving and decision-making abilities.
Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
Ability to work independently and collaboratively within a team environment.
Strong attention to detail and accuracy.
Ability to maintain professionalism and composure during high-volume or emergency situations.
Knowledge of scheduling, routing, and customer service principles preferred.
Ability to maintain confidentiality of sensitive information.

Nice To Haves

One-year prior industry related experience.

Responsibilities

Receive, prioritize, and dispatch service requests to appropriate personnel.
Coordinate daily work schedules and route assignments to ensure efficient coverage and timely completion of work.
Monitor field activities and adjust schedules as necessary to address changing operational needs.
Communicate with employees, customers, and management regarding schedules, assignments, delays, and service updates.
Maintain accurate records of dispatch activities, work orders, service requests, and employee assignments.
Track and document job status, completion times, and service outcomes.
Respond to operational challenges and take appropriate action to minimize service disruptions.
Ensure compliance with company policies, procedures, and safety requirements.
Provide administrative support related to scheduling, reporting, and operational documentation.
Generate and distribute reports regarding dispatch activities and operational performance.
Assist with after-hours or emergency dispatch coverage, as assigned.
Collaborate with managers and supervisors to improve workflow efficiency and customer satisfaction.
Perform other duties as assigned.