Dispatcher

Pico Propane•Oakland Park, FL

13d•Onsite

About The Position

Pico Propane, a Meritum Energy Holdings Company, in Fort Lauderdale, FL, is seeking an experienced dispatcher to join the team! The Dispatcher’s primary responsibility is to ensure all equipment, personnel, and infrastructure is scheduled for propane equipment installations and service appointments.

Requirements

High school diploma or equivalent
At least one (1) year of dispatch experience in the propane and oil industry
Knowledge of dispatch scheduling practices and logistics coordination.
Ability to provide excellent customer service
Must possess strong written and verbal communication skills
Ability to read a map and familiarity with the county and surrounding cities
Must be proficient in the current Microsoft Office Suite
Must pass a pre-employment screening and background check

Responsibilities

Schedule deliveries for customers and provide instructions to drivers and service technicians in a timely, efficient manner
Review routes, monitor and adjust routes as needed
Daily review of customer accounts due for delivery
Respond to customer inquiries, address concerns, and assess overall satisfaction
Ensures timely communication of delivery orders by maintaining open lines between management and drivers
Keep customers updated with delivery status
Create new delivery orders for skipped orders as needed
Review driver tickets to ensure all customer accounts are billed for gas delivery
Identify equipment and tank needs
Follow position specific processes, procedures, and safety protocol to include wearing appropriate PPE
Provide excellent customer service
Perform other general duties as assigned