Dispatcher

Block by Block•Memphis, TN

3d•Onsite

About The Position

In this role, you'll make a lasting positive impression on our customers by logging incident reports and handling emergency calls in the dispatch office. You will be proficient in computer operations and Microsoft Office, with strong multitasking and quick decision-making abilities. You will accurately assess customer needs and develop an effective rapport in all service interactions. You will respond to emails and submit maintenance work orders in an efficient manner. You will answer phone calls from the public, property owners, and local businesses and provide them with answers to their needs or redirect them to the appropriate person/department for assistance.

Requirements

Front desk or Dispatch background
De-escalation + Problem resolution
Valid Driver's License
Flexible schedule w/ weekend availability REQUIRED
Proficient in computer operations and Microsoft Office
Strong multitasking and quick decision-making abilities
Equivalent work experience is also acceptable.
Self-motivated, team-playing, and detail-focused work ethic.
Must move fluidly from task to task while remaining nimble to make the most of opportunities.
Multitasking and organizational expertise
Experience using Microsoft Suite, specifically Word, Excel, and Outlook
Experience using Dell and Apple products
Excellent communication skills. The ability to speak and write proficiently in the English language
Proficient in computer usage and in Microsoft Office products.
Must be able to maintain a calm, quiet, and professional atmosphere in the reception and dispatch areas.
Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Block by Block.

Responsibilities

Assign, coordinate and maneuver all team members to ensure proper coverage of the district, call team members in for break times, and dispatch team members to handle any and all calls for service, all via a two-way radio.
Assign, verify and report outcomes of daily shift assignments, projects, and tasks.
Ensure that all necessary reports are completed correctly and submitted by each team member at the conclusion of the shift. These reports are electronically submitted throughout the shift by the team member's handheld device.
Receive, process, and coordinate maintenance repair calls and written requests.
Ensure service delivery, work orders, and special projects are completed in a timely and satisfactory manner.
Communicate with clients daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems.
Work with internal staff (Team Leads, Ops Supervisors, Ops Manager, General Manager, and others) to communicate customer requirements and to resolve any challenges or issues.
Perform other duties, activities, or projects as assigned.

Benefits

Medical with available FSA and/or HSA
Dental
Vision
Short-Term and Long-Term Disability
Life
Accidental Death and Dismemberment
Critical Illness
Accident
Vacation
Sick Time and/or PTO (Only where required by local requirements and contract agreements)
Paid Leave (only where required by law)
Holidays (only where required by contract agreement)
Floating Holidays (only where required by contract agreement)
Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA)
Jury Duty (only where required by law)
401K Retirement Savings Plan