Dispatcher

AT&T • Irving, TX

1d • Onsite

About The Position

A job with AT&T as a Dispatcher offers paid training and a wide range of career possibilities. AT&T provides a competitive salary and benefits including medical, dental, paid vacation, and more. Dispatchers have extensive customer contact while using various systems to communicate with field technicians from high-paced call centers. The role involves receiving, screening, updating, and dispatching installation and repair work orders for the new U-verse product line, processing work to meet service commitments with specific deadlines. Under general supervision, this position is responsible for interacting with supervisors, field technicians, and customers to resolve installation and repair work order problems.

Requirements

• Ability to lift and/or exert force of up to 10 lbs.
• Types for prolonged periods of time

Responsibilities

• Receive, screen, update and dispatch installation and repair work orders for the new U-verse product line
• Process work to meet service commitments with specific deadlines
• Interact with supervisors, field technicians and customers, to resolve installation and repair work order problems
• Extensive customer contact by telephone to confirm due dates and access, negotiate and re-negotiate commitment time
• Prepares Premises Technician daily logs to schedule next-day commitments
• Verifies Premises Technician logs with field supervisor; accepts rearranges and changes
• Uses appropriate systems to contact Premises Technicians and field Supervisors
• Routes repair tickets to appropriate Premises Technicians
• Receives information from employees and performs required workorder status transactions
• Initiates customer contact to obtain access information and provide customer with status of their work order
• Interacts and coordinates with other departments to verify customer work order information
• Uses information from mechanized systems to determine further actions of work orders
• Builds manual tickets when mechanized systems are not functioning properly or per management request
• Operates a computer terminal
• Updates/closes tickets for Premise Technicians when mechanized systems are not functioning properly or per management request
• Uses desktop computer to enter data and/or obtain information
• Processes work to meet commitments with specific deadlines
• Follows established office, safety practices and procedures
• Completes training as required to meet minimum requirements of the job

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year)
• At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired)
• Sick leave
• Paid Parental Leave
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees