Dispatcher

Pico Propane • Oakland Park, FL

8d

About The Position

Meritum Energy is a leading provider of propane, natural gas, diesel, and other mobile energy solutions throughout Texas, New Mexico, Florida, Oklahoma, Arkansas, Missouri, Kansas and North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we proudly stand by our company motto: We Sell Service. Pico Propane, a Meritum Energy Holdings Company, in Fort Lauderdale, FL is seeking an experienced dispatcher to join the team! The Dispatcher’s primary responsibility is to ensure all equipment, personnel, and infrastructure is scheduled for propane equipment installations and service appointments.

Requirements

• High school diploma or equivalent
• At least one (1) year of dispatch experience in the propane and oil industry
• Ability to provide excellent customer service
• Must possess strong written and verbal communication skills
• Ability to read a map and familiarity with the county and surrounding cities
• Must be proficient in the current Microsoft Office Suite
• Prolonged periods sitting at a desk, using a phone, and working on a computer
• Must be able to lift up to 30 pounds as needed in order to safely assist with duties around the office and/or plant as needed
• Must pass a pre-employment screening and background check

Nice To Haves

• Prior dispatch experience in the propane and oil industry preferred

Responsibilities

• Schedule deliveries for customers and provide instructions to drivers and service technicians in a timely, efficient manner
• Review routes, monitor and adjust routes as needed
• Daily review of customer accounts due for delivery
• Respond to customer inquiries, address concerns, and assess overall satisfaction
• Ensures timely communication of delivery orders by maintaining open lines between management and drivers
• Keep customers updated with delivery status
• Create new delivery orders for skipped orders as needed
• Review driver tickets to ensure all customer accounts are billed for gas delivery
• Identify equipment and tank needs
• Follow position specific processes, procedures, and safety protocol to include wearing appropriate PPE
• Provide excellent customer service
• Perform other general duties as assigned

Benefits

• Competitive salary
• 401(k) with 6% company match
• Health and vision insurance
• Company paid dental insurance
• Company paid AD&D and life insurance
• Paid time off with rollover hours
• Referral bonus programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees