Dispatcher

Bald Eagle Tow•Naples, FL

9d•Onsite

About The Position

We are seeking a highly organized, detail-oriented Dispatcher to join our Bald Eagle Towing and Recovery team. This position plays a vital role in ensuring smooth daily operations and exceptional customer service for our clients, law enforcement partners, and drivers. The ideal candidate will thrive in a fast-paced environment, demonstrate strong multitasking skills, and maintain professionalism under pressure.

Requirements

Prior dispatching or impound experience in towing, transportation, or a similar fast-paced industry preferred.
Experience using TOPS or similar dispatching software strongly preferred.
Must be detail-oriented, able to multi-task, and stay calm under pressure.
Strong communication skills-both written and verbal.
Basic computer skills (email, typing, data entry) are required.
Must be able to pass a background check due to law enforcement rotation requirements.
Professional, dependable, and capable of working independently and as part of a team.

Nice To Haves

Fluent in Spanish is preferred
Flexible schedule availability is a plus (some weekends, and holidays)

Responsibilities

Dispatch calls efficiently using TOPS software to assign jobs to the appropriate driver based on location, truck type, and urgency.
Manage and monitor calls from multiple sources, including law enforcement rotations, roadside assistance providers, and direct customer requests.
Communicate clearly and professionally with drivers, customers, and law enforcement officers to ensure timely responses and accurate information.
Maintain detailed and accurate call logs, driver notes, and updates within TOPS
Track job progress in real-time, updating customers or agencies as needed.
Handle incoming calls on a multi-line phone system, providing courteous and efficient service.
Coordinate with management on truck availability, special assignments, and driver scheduling.
Assist with data entry, invoicing, and daily reconciliation of TOPS tickets.
Support compliance with all police rotation and towing regulations.
Ensures proper collection of ownership information and verify pricing prior to the release of a vehicle
Marking vehicles as released following payment and following close-out protocols post-release.
Provide general office support and assist with other administrative tasks as needed.