Dispatcher

Frontier EmployeeCo LLC•Justin, TX

9d•Onsite

About The Position

Coordinate the utilization of drivers, trucks and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service to all customers.

Requirements

1 year of dispatching in waste industry highly preferred
General understanding of Federal and State Regulations as it pertains to DOT
Accurate typing skills and/or data entry skills
Ability to interact with difficult and demanding customers
Read, comprehend, and complete basic checklists, forms or other related documents
Strong proficiency in computer skills (Word, Excel, Outlook, Teams)
Identifies and resolves problems in a timely manner
Strong communication skills
Ability to multi-task using multi-line phone and computer
Ability to function as a team and get along with others

Responsibilities

Assign loads to drivers based on designated routes and driver location
Prepare, update and dispense the daily route schedule
Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations
Adjust dispatch plans and reallocate drivers as necessary to meet service needs (breakdowns, lateness, driver hours available, etc.)
Assist drivers with delivery orders, directions, instructions, mileage information.
Communicate with customers in a timely & effective manner
Research and resolve customer issues quickly and accurately
Ensure route completion via the driver check-in process
Monitor and utilize web-based applications, tools, and reports
Enter truck, driver, and load information to software and spreadsheets
Report driver performance issues or concerns to appropriate management for resolution
Perform other job-related duties as assigned or apparent