Dispatcher - Main Campus (Evening)

Memorial Sloan Kettering Cancer Center•New York, NY

1d•Onsite

About The Position

Join one of the nation’s leading healthcare institutions and build a meaningful career with purpose as a Dispatcher at our Main Campus. Whether you’re looking for stability, great benefits, or an opportunity to grow within healthcare operations, this role offers all three. At MSK, Dispatchers play a vital role in keeping patient care and hospital operations running smoothly. By coordinating real-time requests, prioritizing urgent needs, and maintaining clear communication, Dispatchers help ensure the right support reaches the right place at the right time. If you thrive in fast-paced environments and enjoy being the central point of coordination, we’d love to meet you!

Requirements

2+ years of experience in dispatch, coordination, operations support, or a related role (healthcare environment preferred)
Comfortable working in a fast-paced, high-volume setting with competing priorities
Ability to work independently while collaborating closely with frontline teams and leadership
Strong problem-solving skills and sound judgment when managing urgent requests
Basic computer proficiency and comfort learning new systems and workflows
Strong organizational skills with the ability to manage multiple requests simultaneously
Clear, calm, and professional communication across teams and departments
Attention to detail and accuracy when tracking requests and documenting activity
Reliability and accountability to ensure operational needs are consistently met
Ability to remain composed under pressure and adapt to changing priorities
Service-oriented mindset with a focus on supporting patient care and team success

Responsibilities

Serve as the central point of contact for service requests, dispatching staff efficiently across assigned areas
Monitor incoming requests and prioritize tasks based on urgency, location, and operational needs
Coordinate daily workflows to support patient care, clinical operations, and hospital services
Communicate clearly with frontline staff, supervisors, and leadership to ensure timely response and follow-through
Track request status and update systems to reflect completed, delayed, or reassigned tasks
Use dispatch and tracking systems (e.g., Genesys Cloud, Infor EAM, or similar tools) to manage workflows and activity
Identify service delays or coverage gaps and proactively escalate issues when needed
Support shift transitions by ensuring continuity of service and clear handoff communication
Assist with special projects, coverage planning, and operational improvements as assigned