Dispatcher

Blue & Gold Fleet•Alameda, CA

52d•Hybrid

About The Position

Bay Area's premier provider of ferry and water excursions is looking for a Dispatcher. This is your opportunity to join Bay Area's premier provider of ferry and water excursions on San Francisco Bay. This position is currently based in our Alameda location and will likely be scheduled to work in the San Francisco location as operational needs dictate. If you are looking for a place to take the next step in your career with an industry leader, then this may be the right opportunity for you. We encourage go-getters with strong administrative/customer service skills to apply (previous dispatching experience preferred). This is a great opportunity for anyone looking to contribute and succeed in a fast-paced, dynamic environment. Don't let this opportunity slip away. Apply today!

Requirements

Must be computer literate with good keyboard skills (at least 20 WPM) and comfortable working with Microsoft Word and Excel.
Excellent verbal and written communication.
Perform tasks and projects independently with minimal supervision, demonstrating initiative and self-motivation.
Must be detail-oriented and highly organized.
Proven history of ability to handle multiple priorities simultaneously.
Work effectively with multiple internal departments and external agencies.

Nice To Haves

previous dispatching experience preferred

Responsibilities

Acts as an operations communications link funneling information between the appropriate person or group and takes appropriate action.
Coordinate crew scheduling according to operational needs and in adherence with the current labor contracts.
Arrange vessel scheduling that will ensure on-time performance and meet operational needs.
Inform Operations, Ticketing, Engineering, Food and Beverage, Sales and/or Human Resources of any relevant operational, scheduling, and/or employee changes.
Monitor and respond to radio traffic and answer all incoming telephone calls.
Maintain accuracy of Passenger Service System, Time and Attendance System and Dispatch Log.
Inform and coordinate with Operations Management Team as appropriate on any matter which affects the smooth flow of vessel operations, vessel availability, crew problems, accidents, injuries or other abnormal operational matters.
Notify passengers of schedule changes via Bay Alerts and NextBus messaging.
Assist captains and crews with operational issues i.e. payroll adjustments and time-off requests.
Complete reports in a timely accurate manner.
Maintain professional and congenial relationships with various departments and crews.
Enter data, including payroll.
Coordinate all other daily operational matters with the various departments and crews.
Maintain positive teamwork with all members of the organization.