Dispatcher

SpartanNash•Grand Rapids, MI

1d•Onsite

About The Position

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states. Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers. Ready to contribute to the success of our food solutions company? Apply now! Location: 850 76th Street S.W. - Byron Center, Michigan 49315 Position Summary: This role is responsible for ensuring on-time, safe and efficient delivery of product to customer locations. This is accomplished by scheduling and directing drivers to ensure department efficiency, on-time and safe delivery to retail customers, monitoring all routes for customer orders, analyzing delivery data and customer service levels and making appropriate adjustments to meet customer needs.

Requirements

Three years’ experience in logistics/transportations/or supply chain operations.
Familiarity with dispatch software and on-board computers preferred.
Strong written and verbal communication skills; ability to develop positive working relationships with both internal and external customers.
Strong organizational, prioritization, analytical and multi-tasking skills.
Strong decision-making, problem solving and time management skills.
Ability to work under pressure with strict timelines.
Proficiency in MS Office (Word, Excel and PowerPoint).
Experience with labor agreements preferred.

Nice To Haves

Familiarity with dispatch software and on-board computers preferred.
Experience with labor agreements preferred.

Responsibilities

Understand labor scheduling process and work schedules to achieve maximum retail service within available DOT hours by making specific driver and tractor assignments.
Monitor driver logs for compliance with break times; partner cross-functionally on DOT compliance (i.e., DOT physical re-certifications, driver's license renewals, random drug screenings, paperwork completion).
Sort and route customer loads, same day and next day delivery as well as backhauls through the routing and scheduling software system.
Communicate with drivers and customers regarding concerns, delays, changes and resolve as necessary.
Assign daily work assignments and hold associates accountable to perform these activities in adherence with the labor contract.
Coach, counsel, and train associates on proper methods and procedures to ensure completion of the job in a satisfactory manner.
Document associate activities according to procedure and participate as necessary in the progressive discipline process.
Assist supervisor with union grievances, contractual adherence, and associate concerns.
Ensure daily and weekly reports are completed timely.
Monitor key performance indicators (KPIs) for effectiveness.
Make recommendations to ensure financial and service goals are met.
Analyze customer delivery schedules working with cross functional teams to ensure the most cost-efficient routes and load density goals are achieved.
Communicate and coordinate routing activities with customer service, MIS, dispatch, warehouse and customers as needed.
Work with customer service to coordinate special deliveries, add-ons, backhauls, store requests for delivery changes, transfers to and from locations, etc.
Ensure that all customer communication is logged timely and accurately.
Review all fleet equipment and person on-the-job injury accidents with supervisor and safety compliance manager.
Participate in investigations as required.
Complete and distribute reports and recommendations of findings, prevention and/or disciplinary action.
Additional responsibilities may be assigned as needed.