Dispatcher - Roll Off

Waste Connections•Elkhart, IN

5d•Onsite

About The Position

Waste Away Group/Waste Connections is seeking a Dispatcher to support its roll-off trucking operation in Elkhart, Indiana. The role serves as the operational hub for daily container deliveries, exchanges, and removals, coordinating directly with drivers to maximize route efficiency and provide outstanding customer service. The ideal candidate has experience in dispatch, trucking, transportation, logistics, waste services, construction hauling, or fleet operations, and is comfortable making real-time decisions in a fast-paced environment.

Requirements

Ability to manage multiple drivers and changing priorities simultaneously.
Strong communication and problem-solving skills.
Comfort using dispatch systems, Microsoft Excel, and Microsoft Word.
Experience working in a high-volume operational environment.
Attention to detail and strong organizational skills.
Ability to read, write, comprehend, and communicate in English.

Nice To Haves

Dispatch experience in trucking, transportation, logistics, construction, waste hauling, roll-off operations, or fleet management.
Two years of experience in dispatching or logistics.

Responsibilities

Dispatch and coordinate daily work for roll-off truck drivers.
Schedule container deliveries, pickups, exchanges, and removals.
Monitor driver progress and adjust schedules throughout the day to maximize efficiency.
Serve as the primary communication link between drivers, customers, and operations.
Assist drivers with service-related questions before work is completed.
Resolve service issues, including missed pickups, container placement concerns, and customer inquiries.
Use dispatch and routing software to manage workflow and productivity.
Support customer retention and identify opportunities for additional services.
Perform other duties as assigned.