Dispatcher (2081)

Kooner Fleet Management Solutions•Sacramento, CA

6d•Onsite

About The Position

The Dispatcher will act as a communication point for emergency and non-emergency calls. You will receive requests from customers, dispatch technicians, transmit messages, and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multitask as well as take the appropriate action with little supervision.

Requirements

High school diploma or equivalent
Proven experience as dispatcher or equivalent role
Excellent communication, interpersonal, and customer service skills
Ability to multitask, prioritize, and manage time effectively
Strong organizational and coordination skills
Proficient in Microsoft Office and Google Suite with aptitude to learn new software and systems

Nice To Haves

Fleet Maintenance / Automotive / Trucking industry experience highly desired

Responsibilities

Manage scheduling for assigned route assignments
Schedule and dispatch fleet vehicles for daily service calls
Communicate with drivers about their current location, estimated time of arrival at the next destination, and any delays that may occur
Ensuring safety by monitoring driver behavior and adherence to safety policies, as well as maintaining driver logs
Preparing reports on daily activities and statistics for managers
Update job status in the dispatching software system and maintain accurate records of dispatched tasks
Resolve customer inquiries and complaints in a professional and courteous manner
Prepare reports on dispatched tasks, fleet utilization, and other metrics as needed
Adhere to all company policies and procedures related to dispatch operations
Perform other duties as assigned