Dispatcher - Mid Shift
About The Position
As a Dispatcher, you will coordinate service schedules, support technicians, and ensure customers receive timely, professional service while helping the Service Team achieve performance and revenue goals. This role requires an organized, detail-oriented individual who enjoys keeping schedules and operations running smoothly. You will communicate clearly, follow processes consistently, and adapt quickly when priorities change. Experience in scheduling, customer service, or dispatching is preferred, and comfort using multiple communication platforms and basic software tools will help you succeed.
Requirements
- Organized
- Detail-oriented
- Enjoy keeping schedules and operations running smoothly
- Communicate clearly
- Follow processes consistently
- Adapt quickly when priorities change
- Comfort using multiple communication platforms
- Comfort using basic software tools
Nice To Haves
- Experience in scheduling
- Experience in customer service
- Experience in dispatching
Responsibilities
- Coordinate service schedules, support technicians, and ensure customers receive timely, professional service.
- Help the Service Team achieve performance and revenue goals.
- Schedule service repairs, follow-ups, and return visits using established processes.
- Assist technicians and Customer Service Representatives via phone, email, and chat to support job completion and customer needs.
- Monitor and adjust schedules, emergency coverage, and parts availability to maintain service quality and efficiency.
- Collaborate with service management and other departments to resolve issues, communicate with customers, and support team performance.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability
- Long-term disability
- Voluntary life insurance
- 100% company-paid group term life and AD&D coverage
- Weekly PTO accrual starting at 56 hours per year, growing with tenure
- 24 hours of sick time
- Predictable scheduling
- Traditional 401(k) with a 4% company match
- Roth contribution option
- Bonus opportunities
- Profit-sharing opportunities
- Paid Training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
