Part-Time Dispatcher - Skilled Trades

ARS-Rescue RooterSanford, FL
Onsite

About The Position

ARS Rescue Rooter of Orlando, a member of American Residential Services (ARS), is seeking a highly organized Part-Time HVAC Dispatcher to support residential HVAC service operations. This role is crucial for coordinating technician schedules, routing calls, and managing customer appointment flow. The company is the nation's largest provider of residential HVAC, plumbing, and electrical services with over 7,000 team members and 45 years of experience. Scheduling flexibility is offered based on the candidate's experience, abilities, and availability. This is a fast-paced, in-office dispatcher position.

Requirements

  • Prior experience in dispatch, scheduling, or call center environments preferred
  • Experience coordinating field service teams (HVAC or home services preferred)
  • Strong communication, multitasking, and organizational skills
  • Familiarity with local geography and routing preferred
  • Proficiency in Microsoft Office and multi-line phone systems
  • Ability to work in a fast-paced office environment
  • Flexible availability based on business needs and scheduling options
  • Must pass background check and drug screening

Nice To Haves

  • Experience coordinating field service teams (HVAC or home services preferred)
  • Familiarity with local geography and routing preferred

Responsibilities

  • Dispatch HVAC service technicians efficiently to meet customer appointment times
  • Manage incoming service requests and schedule heating and air conditioning service calls
  • Coordinate technician routing and job assignments to maximize efficiency
  • Monitor call flow through the HVAC service platform and dispatch system
  • Communicate with technicians and customers regarding appointment updates and routing changes
  • Support field teams throughout the day by adjusting schedules and resolving routing issues
  • Maintain accurate scheduling and ensure technicians remain productive throughout the day

Benefits

  • Weekly pay via direct deposit
  • Paid training and onboarding
  • Insurance available after 31 days for qualifying employees
  • Low-cost medical plans available
  • Dental, vision, HSA/FSA
  • 401(k) with company match
  • Clean office environment with strong team culture
  • Career growth opportunities within a national service network
  • Flexible scheduling options
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