Part-Time Dispatcher - Skilled Trades

ARS-Rescue Rooter•Sanford, FL

3d•Onsite

About The Position

ARS Rescue Rooter of Orlando, a member of American Residential Services (ARS), is seeking a highly organized Part-Time HVAC Dispatcher to support residential HVAC service operations. This role is crucial for coordinating technician schedules, routing calls, and managing customer appointment flow. The company is the nation's largest provider of residential HVAC, plumbing, and electrical services with over 7,000 team members and 45 years of experience. Scheduling flexibility is offered based on the candidate's experience, abilities, and availability. This is a fast-paced, in-office dispatcher position.

Requirements

Prior experience in dispatch, scheduling, or call center environments preferred
Experience coordinating field service teams (HVAC or home services preferred)
Strong communication, multitasking, and organizational skills
Familiarity with local geography and routing preferred
Proficiency in Microsoft Office and multi-line phone systems
Ability to work in a fast-paced office environment
Flexible availability based on business needs and scheduling options
Must pass background check and drug screening

Nice To Haves

Experience coordinating field service teams (HVAC or home services preferred)
Familiarity with local geography and routing preferred

Responsibilities

Dispatch HVAC service technicians efficiently to meet customer appointment times
Manage incoming service requests and schedule heating and air conditioning service calls
Coordinate technician routing and job assignments to maximize efficiency
Monitor call flow through the HVAC service platform and dispatch system
Communicate with technicians and customers regarding appointment updates and routing changes
Support field teams throughout the day by adjusting schedules and resolving routing issues
Maintain accurate scheduling and ensure technicians remain productive throughout the day