Trades Dispatcher

Coastal Home Air Conditioning, Heating•Newport, NC

18h•Onsite

About The Position

Coastal Home Services Air Conditioning, Heating, Electrical & Plumbing is looking to find the best Dispatcher in the area. This role offers an opportunity to focus on career development within a top-tier team. The position involves managing technician schedules, handling customer communications, and maintaining accurate records.

Requirements

2+ years of dispatch experience
2+ years of customer service experience
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Problem-solving skills and the ability to work under pressure.
Attention to detail and accuracy.
The capacity to function both individually and collaboratively is essential.

Nice To Haves

Service Titan experience preferred

Responsibilities

Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
Prioritize service requests based on urgency and technician availability.
Monitor and adjust schedules to ensure optimal efficiency and productivity.
Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
Provide customers with information about service availability, estimated arrival times, and any potential delays.
Follow up with customers to ensure satisfaction and address any further needs or concerns.
Inform customers of the status of their service calls and any changes to scheduled appointments.
Maintain accurate records of service calls, customer interactions, and technician activities.
Enter data into the company's dispatch and customer management systems.
Generate and distribute reports on service performance, technician productivity, and customer satisfaction.