Dispatcher

Rumpke Waste & Recycling•Mansfield, OH

38d

About The Position

Dispatchers are responsible for communicating with drivers to ensure customers are provided prompt service in a safe and efficient manner. This position receives and responds to customer calls regarding service requests and/or issues and inputs information into data base for all lines of business (Residential, Roll-off, and Commercial). Dispatchers ensure routes are complete and assist with resolving customer issues and missed stops. The hours and physical demand may vary by location or line of business.

Requirements

Must possess knowledge of service area, ability to read maps and give directions
Ability to communicate in a professional manner
Ability to handle a heavy call volume in a professional and efficient manner
Must be organized and detail oriented with the ability to multi-task
Possess proven analytical/problem solving solutions for the customer and the company
Computer proficiency in Windows and Microsoft applications; AS400 experience, a plus
Must possess excellent customer service and data entry skills
Legally eligible to work in the United States
Valid driver’s license (if applicable)
Must successfully complete pre-employment testing
Must be able to read and speak the English language

Nice To Haves

Knowledge of various lines of business preferred
Waste industry (Roll Off, Residential and Commercial lines of business) experience preferred
1 year of Administrative Assistance, or similar experience preferred

Responsibilities

Effectively dispatch work orders to drivers via radio or phone to customer sites to provide service to customers, primarily in the commercial line of business
Provide dispatch coverage for other lines of business during absences and breaks
Receive incoming calls from customers, customer service, and sales departments, and handle each with appropriate communication and action
Troubleshoot and resolve service, pick-up and/or delivery issues
Assist management with the daily activities of route drivers and ensure routes are completed by assigned driver or utility driver
Assign live loads to drivers based on designated route or driver locations
Dispatch work orders and perform data entry into computer system
Monitor drivers through Global Positioning Satellite (GPS) system entitled GeoTab
Act as emergency contact for drivers and communicate with maintenance department for driver issues
Manage missed stops by working cooperatively with customer, drivers, and/or office staff to resolve issues
Assist with assigning and tracking daily work orders to drivers
Ensure drivers complete paperwork in accordance with DOT regulations and company policy where needed
Maintain and update route sheets
Assist with monitoring driver hours in accordance with Department of Transportation (DOT) regulations as needed
Professionally interact with internal and external customers
Perform other duties as assigned