Dispatcher - HVAC

Collins Comfort Masters • Tempe, AZ

9d • Onsite

About The Position

Join our Customer Service team and watch your career excel! Clear career pathing, dedicated training, great pay and benefits, deeply dedicated leadership, and the backing of a company that's been in business for nearly 40 years! Make the jump now. You deserve a stable income, career, & company to help support you & your family's expanding goals!
Our Dispatchers are responsible for scheduling and dispatching HVAC Service Technicians, to customers homes/businesses. Experience working with ServiceTitan software and industry knowledge is extremely helpful, but not required. Bilingual English/Spanish is a plus! This is a full-time position working from our office in Tempe, Monday-Friday.

Requirements

• Minimum 3 years of HVAC dispatch/scheduling experience required
• Knowledge of the Phoenix, Metropolitan area for best routing practices
• Microsoft Office- Word, Excel, Outlook Mail
• Maintain positive outlook even in stressful situations
• Attention to detail
• Strong phone presence
• Must have strong verbal and written communication skills
• Deliver world class customer service
• Be self-motivated
• High School Diploma or equivalent
• Ability to pass a pre-employment background check and drug screen

Nice To Haves

• Experience working with ServiceTitan software
• Industry knowledge
• Bilingual English/Spanish

Responsibilities

• Update service appointment time frames for customers
• Reschedule service appointments
• Update Service Managers when issues arise
• Schedule & dispatch Technicians to customer homes
• Audits and reports as needed
• Route calls using best practices
• Administrative duties as requested
• Communicate effectively with all Technicians, Managers, and department heads
• Update Call Center Team with job availability

Benefits

• Competitive Pay
• Paid Time Off
• 6 Paid Holidays per year
• Paid birthday off
• Health, Vision, and Dental plans
• Company Paid Life Insurance
• Short-Term and Long-Term Disability
• 401K Retirement Plan with company match
• FSA
• Free Employee Assistance Program
• Legal Services
• Identity Theft Protection

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED