DISPATCHER (FULL TIME)

Compass Group•Boston, MA

1d•Onsite

About The Position

Crothall Healthcare, a Compass Healthcare company, is hiring immediately for a full-time DISPATCHER position. This role is crucial in coordinating and monitoring Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests. Crothall provides specialized, high-quality, innovative support services exclusively to the healthcare industry and is a market leader in Environmental Services (EVS), supporting nearly 1,300 accounts. With nearly 30,000 team members, Crothall upholds high standards of detail, safety, and excellence, empowering and uplifting each other through teamwork and a commitment to doing the right thing. The company fosters a culture of caring for people and creating a true sense of belonging, offering careers filled with purpose that transform healthcare experiences and build lasting relationships.

Requirements

Prior dispatcher experience preferred.

Responsibilities

Provides quality customer service to customers by providing one-on-one attention to detail.
Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
Determines, explains and develops dispatcher logic and transporter activities. Transports patients when necessary.
Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
Serves as a liaison between Patient Transportation and other departments.
Assigns, collects and distributes pagers. Monitors daily sign-in/out procedures.
Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff. Ensures accurate, timely dispatch of transport requests. Ensures maximum staff productivity.
Resolves problems related to patient, visitor, staff or employee complaints. Recommends solutions for ongoing or recurring issues.
Performs other duties as assigned.