Full-Time Dispatcher

Washburn, County of•Shell Lake - Sheriffs Department / Jail, WI

14h•Onsite

About The Position

Performs a wide variety of responsible duties connected with the county wide communication system and emergency 911 phone system. The employee in this class serves as a Dispatcher taking and relaying messages plus dispatching personnel and equipment by radio communication in response to crimes, accidents, fires, medical emergencies, etc. The employee in this class is responsible for the receipt and accurate transcription of messages by radio and telephone and for various clerical functions in the Sheriff's Department. The work is performed within the established guidelines and under the general supervision of the Jail Administrator and Sheriff. An employee in this class is not assigned to perform active law enforcement duties and is not classified as a protective occupation participant under the Wisconsin Retirement System.

Requirements

Good knowledge of the operation and maintenance of a wide variety of police communication and information retrieval equipment.
Good knowledge of public safety functions and procedures.
Ability to quickly learn assigned duties.
Ability to establish and maintain an effective working relationship with fellow employees and the public.
Ability to keep accurate records and complete written reports.
Ability to type accurately at a reasonable rate of speed.
Ability to speak clearly and distinctly.
Ability to remain alert at all times, and react quickly and calmly in emergency situations.
Must be dependable, show courtesy, tact and good judgment.
Have and maintain physical condition necessary to perform essential duties.
Knowledge of operating a wide variety of computer hardware and software systems.
Some clerical experience, preferably including work as a Dispatcher or guard and completion of a standard high school course; and preferably supplemented by a related law enforcement, criminology or corrections training; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
Must possess a valid State of Wisconsin driver’s license or have the ability to obtain one.

Nice To Haves

Completion of a standard high school course; and preferably supplemented by a related law enforcement, criminology or corrections training; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Responsibilities

Operates a radio and telecommunication system with mobile patrols, municipalities and other emergency agencies on a county-wide basis.
Learns and uses various national and state codes for dispatching.
Operates teletype equipment to procure needed information.
Answers incoming calls, dispatching County and Village squads.
Maintains a log of radio calls as required by the FCC.
May testify as witness in court proceedings.
Types and files records and related forms.
Dispatches officers and other emergency personnel to emergency situations.
Assists individuals with registration of vehicles and deer kills.
Monitor bank and private alarms.
Performs data entry tasks in the computer system.
Demonstrates professional, courteous customer service to clients and other staff, consistent with County Core Values.
Performs other duties as assigned.
Enter and maintain all information (some being confidential) received, as required and directed, into the CAD and jail systems.