Dispatcher

County of Luna•Deming, NM

11d•Onsite

About The Position

Under direction of the Director, Operations Manager or Shift Supervisor, provides effective and efficient routine and emergency dispatch of law enforcement, fire, EMT and emergency responders within a multi-jurisdictional PSAP which includes the operation of the e911 system, NCIC system, and computer aided dispatch center and other related equipment. May assist the Director in developing plans to meet current and expanding community needs such as increasing communications capacity, continuously improving technology, interoperability of communications between and among agencies, emergency communications with citizens, and etc. Responsible for Following County, departmental and statutory policies and procedures when dealing with the public, employees and other agencies. Responsible for relevant educational and professional development opportunities and keep current with continuing education to retain certification. Ensures compliance with applicable safety regulations and administrative policies. Develops and recommends actions on various issues including but not limited to interoperability of communications between agencies and jurisdictions, communications coverage throughout the Luna County operations area, communications call-volume and staffing levels, maintaining communications during widespread power outages and other related issues. Working with the Director, Operations Manager, or shift supervisor may investigate communication system failures or shortcomings, identifies problem areas, and develops alternative solutions and recommendations. May conduct various analytical studies and maintains statistical reports that provide insight on major issues facing the community and assist the Director’s development of the Board’s long- and short-range plans for addressing those issues. Assists the Director in the activities and planning with other public and private agencies. Maintains knowledge of current Federal, State and local rules and regulations and maintains professional certifications through such means as attending seminars, reviewing professional publications, taking classes and participating in professional development activities. Demonstrates continuous efforts to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Demonstrates strong ethical, professional, and service oriented leadership. May assist the Operations Manager in formulating administrative policies and development of comprehensive plans to serve the current and future needs of the City and County for both routine and emergency communications services.

Requirements

High School Diploma or GED Certificate.
Must be able to be certified as an Emergency Medical Dispatcher.
Must be able to attain NCIC Terminal Operators Certification.
Must be NM Public Safety Tele communicator Certified or be able to attain.
Must have a valid Driver’s License.
Must be able to pass a pre-employment drug test.
Proficient in reading, writing, and speaking English.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to logically and effectively present information both orally and in writing and respond to questions from the Board, groups of managers, clients, customers, the County Commission and the general public.
Knowledge of the advanced principles and practices of e911 communications and routine and emergency dispatch to police, fire, EMT and other emergency responders.
Knowledge of applicable Federal, State, County and municipal laws, codes ordinances, rules and regulations pertaining to e911 emergency communications and dispatch.
Knowledge of the principals of computer operations and radio transmission and controls.
Knowledge of employee safety rules, practices and procedures and enforcement.
Ability to effectively work with, advise and inform County officials, employees, legislative bodies, citizens boards, the media and the general public.
Ability to maintain the respect of colleagues.
Ability to be motivated and help the Center staff to achieve Department and County goals.
Ability to communicate logically and clearly both orally and in writing and follow oral and written instructions.
Good typing (keyboard) skills.
Ability to maintain strict confidentiality.
Ability to develop department goals, lead process improvement and customer satisfaction initiatives.
Ability to exercise independent judgment and initiative with minimal supervision.
Ability to work as a team player and be willing to deliver superior customer service to both internal and external customers.

Responsibilities

Provide effective and efficient routine and emergency dispatch of law enforcement, fire, EMT and emergency responders within a multi-jurisdictional PSAP which includes the operation of the e911 system, NCIC system, computer aided dispatch center and other related equipment.
Assist the Director in developing plans to meet current and expanding community needs such as increasing communications capacity, continuously improving technology, interoperability of communications between and among agencies, emergency communications with citizens, and etc.
Follow County, departmental and statutory policies and procedures when dealing with the public, employees and other agencies.
Engage in relevant educational and professional development opportunities and keep current with continuing education to retain certification.
Ensure compliance with applicable safety regulations and administrative policies.
Develop and recommend actions on various issues including but not limited to interoperability of communications between agencies and jurisdictions, communications coverage throughout the Luna County operations area, communications call-volume and staffing levels, maintaining communications during widespread power outages and other related issues.
Investigate communication system failures or shortcomings, identify problem areas, and develop alternative solutions and recommendations.
Conduct various analytical studies and maintain statistical reports that provide insight on major issues facing the community and assist the Director’s development of the Board’s long- and short-range plans for addressing those issues.
Assist the Director in activities and planning with other public and private agencies.
Maintain knowledge of current Federal, State and local rules and regulations and maintain professional certifications through such means as attending seminars, reviewing professional publications, taking classes and participating in professional development activities.
Demonstrate continuous efforts to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
Demonstrate strong ethical, professional, and service oriented leadership.
Assist the Operations Manager in formulating administrative policies and development of comprehensive plans to serve the current and future needs of the City and County for both routine and emergency communications services.