Dispatcher

North America Central School Bus•Kildeer, IL

23d

About The Position

Under limited supervision, the Dispatcher coordinates and dispatches buses to ensure safe, efficient, and on‑time service within an assigned geographic area.

Requirements

High school diploma or equivalent preferred
Possession of, or ability to obtain, a CDL Operator’s License with required endorsements and applicable state or local permits
Minimum three (3) years of experience in the transportation industry
Strong verbal communication and customer service skills
Ability to work early morning hours and meet strict deadlines
Basic knowledge of radio dispatch equipment
Ability to work effectively under time constraints and in high‑volume environments
Maintain a professional and respectful demeanor with employees, customers, and the public
Dress professionally and appropriately for a business environment
Perform all job duties safely in accordance with OSHA guidelines and applicable federal and state laws
Follow all company policies and procedures
Proficient computer skills, including Microsoft Office
Ability to use or learn internet‑based systems, required software programs, and office equipment (phones, fax machines, and other electronic devices)

Nice To Haves

Managerial or supervisory experience preferred
CDL may be required based on contract

Responsibilities

Oversee daily routing and scheduling of buses; dispatch vehicles and provide timely route information to drivers
Monitor service to ensure on‑time performance and resolve route or service issues as they arise
Counsel and coach drivers and monitors on frontline service and disciplinary matters
Receive and address scheduling issues and driver concerns; resolve directly with customers when appropriate or escalate to the Operations Supervisor or Contract Manager
Manage heavy phone and radio traffic in a fast‑paced environment
Serve as the primary communication liaison with major contracted customers
Assist with charter reservations, billing, driver payroll, licensing monitoring, and driver hiring, as assigned
Provide solutions to pick up and drop‑off issues and ensure customer satisfaction
Support backup driver coverage or perform clerical duties while buses are in route
Complete special projects as assigned
Assist drivers with day‑to‑day operations and ensure compliance with operating contracts, company policies, and applicable state and local regulations