Dispatcher

Schupan•Comstock Charter Township, MI

1d•$25 - $30•Onsite

About The Position

The Dispatcher oversees daily dispatch operations, ensuring efficient coordination of drivers, loads, routes, and schedules. This role is crucial for maintaining the smooth flow of logistics and supporting the company's commitment to sustainable material solutions.

Requirements

Excellent communication, multitasking, and problem-solving skills
Knowledge of truck maintenance
Maintain working understanding of DOT/FMCSA regulations
Ability to adapt to changes in a fast-paced work environment, manage competing demands, and deal with frequent change, delays, or unexpected events
Ability to manage difficult or emotional situations, solicit customer feedback to improve service, and respond to requests for service and assistance
Frequently lift, move, or position materials weighing up to 50 lbs.
Exposure to outdoor climate
Remain in a seated position for 65% of the scheduled shift
Routinely performs repetitive movements such as bending, twisting, reaching, and lifting

Responsibilities

Oversee equipment dispatch operations to ensure precise, customer-specific pairing of tractors, trailers, and specialized containers.
Utilize dispatching and routing software to assign loads and track fleet movement.
Monitor driver progress, delivery times, and route updates throughout the shift.
Respond promptly to issues such as delays, equipment breakdowns, customer changes, or weather impacts.
Optimize routing to increase efficiency.
Support the Transportation Operations Manager in providing ongoing performance feedback.
Act as shift lead, escalating issues to management as needed.
Communicate clearly and professionally with CDL A drivers regarding load details, expectations, and updates.
Serve as a liaison between customers, dispatch, and drivers.
Resolve customer inquiries regarding shipment status, delays, or other concerns.
Communicate with the scale room, maintenance, and related teams to facilitate equipment transfers for preventive maintenance.
Perform other duties as assigned.
Exhibit behaviors that reflect the company's core values: Integrity, Empowerment, Sustainability, and Compassion.