Dispatcher

Transdev•Vacaville, CA

40d•$24 - $26

About The Position

Transdev in Vacaville, CA is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Non-CBA Position: Competitive compensation package of minimum $24.00 - $26.00 hour Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 6 days; 1 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Requirements

High School Diploma or GED; Technical Degree preferred.
3-5 years' experience in dispatching.
Excellent verbal, interpersonal and customer service skills.
Valid CDL Class A or B with passenger and airbrake endorsement
Problem solving and analytical skills.
Must be able to work shifts or flexible work schedules as needed.
Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Responsibilities

Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
Other duties as required.