Dispatcher, Fort Wainwright, AK

Technica LLC•Fairbanks, AK

3d•Onsite

About The Position

Technica is seeking a part-time Dispatcher to support the Shuttle Services at Fort Wainwright. This position is responsible for the assignment of motor vehicles and drivers for conveyance of passengers, and compiles lists of available vehicles. The dispatcher will receive calls from Soldiers, Family Members, and Retirees via telephone and relay missions via radios to drivers for execution. The dispatcher will provide total calls per day, time to pick up rider(s) after being called, total ridership per day, and total miles per day per vehicle. The dispatcher will enter the data into a tracking system provided by the Government. The assignment of vehicles is determined by factors such as length and purpose of trip, freight or passenger requirements, and preference of user. The Dispatcher records time of departure, destination, cargo, passengers, expected time of return and investigates overdue vehicles. The Dispatcher may confer with customers to expedite or locate missing, misrouted, delayed or damaged merchandise. The Dispatcher may modify daily route schedules to meet the requirements of missions. The Dispatcher may direct activities of drivers, assign helpers to drivers, and assign vehicles per request. The dispatcher is responsible for the distribution of vehicles to customers and the movement of equipment to vendors for repairs and maintenance. The Dispatcher shall be required to contact personnel for assignments and/or required information per the Shuttle Service Supervisor.

Requirements

Valid State Issued Driver's License.
High School Diploma or equivalent.
Minimum of 1 year experience.
Experience with Microsoft Office (Excel, PowerPoint, Word).
Ability to read, write, and speak English.
Strong Communication and Customer Service Skills.
Professional Telephone Etiquette.
Familiarity with the Greater Fort Wainwright area.
Ability to pass pre-employment drug screening.
Ability to pass background checks related to the position.

Nice To Haves

Class B Commercial Driver's License is desired.

Responsibilities

Assignment of motor vehicles and drivers for conveyance of passengers.
Compile lists of available vehicles.
Receive calls from Soldiers, Family Members, and Retirees via telephone.
Relay missions via radios to drivers for execution.
Provide total calls per day, time to pick up rider(s) after being called, total ridership per day, and total miles per day per vehicle.
Enter data into a tracking system provided by the Government.
Record time of departure, destination, cargo, passengers, and expected time of return.
Investigate overdue vehicles.
Confer with customers to expedite or locate missing, misrouted, delayed, or damaged merchandise.
Modify daily route schedules to meet the requirements of missions.
Direct activities of drivers, assign helpers to drivers, and assign vehicles per request.
Distribute vehicles to customers.
Manage the movement of equipment to vendors for repairs and maintenance.
Contact personnel for assignments and/or required information per the Shuttle Service Supervisor.