Wheelchair Dispatcher - AK Airlines Mobility Services (Pay DOE) - Anchorage, AK

NANA Management Services•Anchorage, AK

2d•Onsite

About The Position

The Wheelchair Dispatcher is responsible for coordinating wheelchair service requests and efficiently deploying mobility assistance personnel throughout the airport. This role serves as the central communication hub between airlines, passengers, and wheelchair attendants to ensure timely, safe, and courteous service for passengers with mobility needs. Full-time and part-time positions may be available.

Requirements

A high school diploma or GED equivalent.
Must be able to lift and/or move up to 50 pounds as part of routine duties and must be capable of assisting with transfers and maneuvering passengers weighing up to 350 pounds.
Ability to multitask in a fast-paced environment
Excellent organizational and problem-solving skills
Basic computer skills and ability to learn dispatch software
Must be fluent in speaking, reading, and writing English.
Ability to pass SIDA Badge test, which includes an assessment of knowledge related to airport security protocols, access control procedures, and safety regulations in secure and restricted areas.
Ability to obtain an Alaska AOA Badge.
Successfully pass an FBI fingerprint-based background check.
Complete and pass a TSA Security Threat Assessment (STA).
Have no outstanding warrants or be able to provide documentation of their resolution.

Responsibilities

Receive and prioritize wheelchair service requests from airlines, gate agents, ticket counters, and airport personnel
Dispatch wheelchair attendants to assigned locations using radio, phone, or dispatch software
Monitor service timelines to ensure prompt pickup and delivery of passengers
Track staff locations, availability, and workload to optimize coverage across terminals
Maintain clear and professional communication with attendants and airline staff
Update service statuses and passenger information in dispatch systems as required
Coordinate assistance for connecting passengers and tight turnaround situations
Respond quickly to urgent or high-priority requests
Document incidents, delays, or service issues according to company policies.
Provide customer service support when needed
Ensure compliance with airport security regulations and company policies
Assist supervisors with staffing coordination during peak periods
Maintain confidentiality of passenger information
May require occasional walking between terminals
Other duties that are pertinent to the department or unit’s success also may be assigned.
This position requires working in and around the aircraft, and the employee must be able to adhere to all established security protocols. All necessary training will be provided.