Dispatcher

Sila Services • Uniontown, OH

43d • Onsite

About The Position

Bonksy Heating & Cooling is seeking a Dispatcher to work in their Uniontown, OH office. This role is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization within the HVAC industry. The Dispatcher will handle day-to-day customer interactions, maintain an organized daily workflow, utilize company resources to respond to customer requests, and ensure revenue goals are met. This position offers an excellent opportunity for individuals interested in operations, customer service, or management.

Requirements

• 1 - 5 years of customer service experience
• Desire to achieve goals, both personal and professional
• Hard work ethic and willingness to work OT when necessary
• Strong team mentality
• Experience in a customer service role where the phrase “customer first” was practiced daily

Nice To Haves

• Experience with Service Titan system is a bonus

Responsibilities

• Daily scheduling of field service technicians
• Direct interaction with customers in need of service
• Answer in-bound calls
• Make outbound calls to schedule service and solicit customers for future business
• Dispatch technicians to jobs
• Helping team members with side tasks
• Maintain customer database
• Provide BEST IN CLASS customer service

Benefits

• Competitive salary with future bonus opportunities
• Medical, Vision and Dental Insurance
• Paid vacation and holidays
• 401K with employer match
• Short-term and Long-term disability
• Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees