Dispatcher

NextLink•Hudson Oaks, TX

12d•Onsite

About The Position

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match. Do you have the ability to remain professionally calm when the stress is turned up and everything is changing? Are you confident while working on several tasks at once in a fast-paced environment? We are looking for experienced Dispatchers that can multi-task in a fast pace environment, in a newly formed team and able to maintain a good attitude in stressful situations. Looking someone who is a team player and willing to help others.

Requirements

Excellent communication skills. Must speak clearly and professionally
Strong customer service skills
Able to multi task
Flexible Schedule
Handle lots of Data Entry
Must display excellent customer service skills
Decisiveness, willingness to address problems and make requests by communicating with the necessary parties or providing solutions
Must be comfortable in a rapidly changing environment and adapts easily to change
Ability to work in a collaborative, team-oriented environment
Excellent interpersonal, written and oral communication skills
Professionalism and ability to work with other department managers and supervisors
Strong analytical skills and attention to detail
Ability to use initiative and work efficiently with minimal supervision
High school diploma or equivalent
Heavy phone experience
Experience in Microsoft Office

Responsibilities

Responsible for the coordination of commercial vehicle routing and load planning in order to meet customer service levels
Address problems and request made by the customers and drivers
Enter data in dispatch system to maintain logs and records of calls, activities and other information
Communicates with drivers, dispatcher(s) and supervisors at shift change for current status and issues
Perform work in accordance with company standards and regulations
Follow through to watch progress and assure timely assistance by monitoring the route and status of technicians
Must stay aware of information related to jobs, traffic, obstacles, and requirements and providing this feedback to the technicians
Manages schedules and assure its adherence
Contributes to a fun, upbeat culture
Perform other duties as assigned