Dispatcher

NextLinkHudson Oaks, TX
Onsite

About The Position

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match. Do you have the ability to remain professionally calm when the stress is turned up and everything is changing? Are you confident while working on several tasks at once in a fast-paced environment? We are looking for experienced Dispatchers that can multi-task in a fast pace environment, in a newly formed team and able to maintain a good attitude in stressful situations. Looking someone who is a team player and willing to help others.

Requirements

  • Excellent communication skills. Must speak clearly and professionally
  • Strong customer service skills
  • Able to multi task
  • Flexible Schedule
  • Handle lots of Data Entry
  • Must display excellent customer service skills
  • Decisiveness, willingness to address problems and make requests by communicating with the necessary parties or providing solutions
  • Must be comfortable in a rapidly changing environment and adapts easily to change
  • Ability to work in a collaborative, team-oriented environment
  • Excellent interpersonal, written and oral communication skills
  • Professionalism and ability to work with other department managers and supervisors
  • Strong analytical skills and attention to detail
  • Ability to use initiative and work efficiently with minimal supervision
  • High school diploma or equivalent
  • Heavy phone experience
  • Experience in Microsoft Office

Responsibilities

  • Responsible for the coordination of commercial vehicle routing and load planning in order to meet customer service levels
  • Address problems and request made by the customers and drivers
  • Enter data in dispatch system to maintain logs and records of calls, activities and other information
  • Communicates with drivers, dispatcher(s) and supervisors at shift change for current status and issues
  • Perform work in accordance with company standards and regulations
  • Follow through to watch progress and assure timely assistance by monitoring the route and status of technicians
  • Must stay aware of information related to jobs, traffic, obstacles, and requirements and providing this feedback to the technicians
  • Manages schedules and assure its adherence
  • Contributes to a fun, upbeat culture
  • Perform other duties as assigned

Benefits

  • Employer paid medical, dental, and vision
  • 401K with a match
  • Training provided
  • Career advancement opportunities
  • Paid time off and holidays
  • Voluntary life insurance
  • Referral bonus program
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