Dispatcher

Guild Garage Group•Gaithersburg, MD

4d•Onsite

About The Position

Now Hiring: Experienced Dispatcher – Join Our Fast-Paced, Customer-Focused Team! Are you a skilled communicator and natural multitasker with a knack for staying organized under pressure? We’re seeking a dynamic, experienced Dispatcher to coordinate and manage daily schedules for technicians, customers, and trade managers across multiple departments. If you thrive in a fast-paced environment and love being at the center of a high-energy team, this is the opportunity for you! 📍 Location: Rockville Office

Requirements

High School Diploma or equivalent required.
2+ years of dispatching and/or customer service experience preferred.
Strong multitasking skills and ability to adapt in a fast-paced, ever-changing environment.
Excellent communication skills—both written and verbal.
A proactive problem-solver who stays calm under pressure.
Collaborative, team-oriented mindset with the ability to work across departments.
Solid understanding of contracts, warranties, and internal policies.
Strong computer proficiency and ability to learn new systems quickly.

Nice To Haves

Experience with home services or ServiceTitan is a big plus!

Responsibilities

Efficiently assign and route maintenance and repair calls based on technician location, availability, and skillset.
Manage and update schedules in real-time while maintaining ongoing communication with technicians, customers, and management.
Review daily calls to ensure accuracy in skill level, parts, special instructions, and payment methods.
Optimize technician routes to reduce travel time, cut costs, and prevent call backs.
Serve as a key point of contact—explaining services, answering scheduling questions, and helping customers understand home warranty policies.
Document customer interactions and ensure timely follow-ups by the appropriate team members.
Handle incoming calls and direct them to the correct personnel with professionalism and efficiency.
Be prepared to work extended hours as needed and maintain high levels of customer satisfaction.
Take on additional tasks as assigned to support team success.