Dispatcher

Block by Block•Minneapolis, MN

8d•Onsite

About The Position

Block by Block works hard every day all across the country to supply communities with hospitality, cleaning, safety, and outreach programs in public spaces that can help business districts grow and prosper. To match our position, you'll need to thrive in a team culture and shine at your individual tasks. In this role, you'll make a lasting positive impression on our customers by logging incident reports and handling emergency calls in the dispatch office; being proficient in computer operations and Microsoft Office, with strong multitasking and quick decision-making abilities; accurately assessing customer needs and developing an effective rapport in all service interactions; responding to emails and submitting maintenance work orders in an efficient manner; and answering phone calls from the public, property owners, and local businesses and providing them with answers to their needs or redirecting them to the appropriate person/department for assistance.

Requirements

MUST be able to pass a background investigation and security clearance process
Multitasking and organizational expertise
Experience using Microsoft Suite, specifically Word, Excel, and Outlook
Experience using Dell and Apple product use
Must have excellent communication skills.
The ability to speak and write proficiently in the English language
Must be proficient in computer usage and in Microsoft Office products.
Must be able to maintain a calm, quiet, and professional atmosphere in the reception and dispatch areas.
Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Block by Block.

Nice To Haves

Dispatch or Security Operations background PREFERRED

Responsibilities

Assign, coordinate, and maneuver all team members to assure proper coverage of the district, call team members in for break times, and dispatch team members to handle any and all calls for service, all via a two-way radio.
Assign, verify, and report outcomes of daily shift assignments, projects, and tasks.
Ensure that all necessary reports are completed correctly and submitted by each team member at the conclusion of the shift. These reports are electronically submitted throughout the shift by the team member's handheld device.
Receive, process, and coordinate maintenance repair calls and written requests.
Ensure service delivery, work orders, and special projects are completed in a timely and satisfactory manner.
Communicate with clients daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems.
Work with internal staff (Team Leads, Ops Supervisors, Ops Manager, General Manager, and others) to communicate customer requirements and to resolve any challenges or issues.
Perform other duties, activities, or projects as assigned.