Dispatcher

Sobieski•Newark, DE

22d•Onsite

About The Position

Sobieski Services, Inc. in Newark, DE is looking to hire a self-motivated, experienced Dispatcher / Customer Service Representative to join our thriving HVAC and plumbing business! This position pays a competitive wage, depending on experience. We also offer excellent benefits, including a comprehensive benefits package, paid vacation and holidays, a 401(k) plan, free training, and a flexible work schedule. Are you an excellent multitasker? Do you thrive in a fast-paced, ever-changing environment? Are you a customer service rockstar looking for a career with a growing company and supportive team? If so, apply today! Sobieski Services Inc., a division of J. F. Sobieski Mechanical Contractors, is part of an $100 million mechanical contracting company that provides premier construction services to Delaware, South Eastern PA, Cecil County, Maryland markets. Over thirty years ago, Sobieski Services, Inc. was founded with the intention of offering high-quality plumbing and HVAC services with a strong emphasis on customer satisfaction. We believe in three core values that have made our company successful: integrity in every decision we make, treating all team members like family, and courage to always make the right decisions. By putting an emphasis on these core values, we have been able to create strong, lasting relationships with our customers. We acknowledge and value the talents and hard work of our team. Due to their dedication, we proudly offer great pay and benefits. We work as a team with the combined goal to grow as a home services company and into experienced professionals. Which is why we offer expert in-house consultation services as well as unlimited earning potential and career advancement opportunities.

Requirements

At least one year of experience as a dispatcher
Relevant customer service experience
Basic computer skills including Microsoft Office
Ability to type 35-45 WPM
Ability to pass a background and drug test
Dependability
Excellent phone skills
Proven ability to meet or exceed set goals
Good communication skills, both verbally and written
Attentiveness to detail

Nice To Haves

Familiarity with the HVAC or plumbing industries

Responsibilities

Answer incoming client calls
Dispatch HVAC and plumbing service calls to field technicians
Schedule appointments to provide prompt, convenient service
Maximize field technicians’ time and mileage
Utilize radio and tracking devices to direct technicians accordingly
Keep clients updated and informed as necessary
Ensure that clients are being heard and receiving the best customer service possible
Work hard to ensure maximum scheduling efficiency without compromising client satisfaction