Dispatcher
About The Position
Directly supervise assigned drivers to include adherence to company policy, performance counseling, and reviews. Daily communication with drivers that includes dispatching, tracking and tracing loads, and pre-plans to ensure driver receives and understands vital information. Heavy daily interaction with drivers; liaison between drivers and management to ensure that expectations are being met with respect to both service and cost. Utilize in cab telematics tools to manage the operation through driver performance monitoring, and trip reporting functions along with any other potential issues. Manage drivers DOT compliance, to include CDL & medical card expirations, random drug screen coordination, and quarterly safety training. Manage driver’s layover and detention times maintain status of equipment that’s being serviced by maintenance personnel. Enter service failures daily and manage driver’s ability for on-time delivery. Respond to any driver’s payroll/settlement questions. Manage driver’s miles. Appropriately match loads to drivers, which will satisfy both customer and driver needs while ensuring freight is delivered and picked up in a safe and timely manner. Manage fleet turnover to maintain a satisfactory retention ratio. Maintain fleet awareness for driver safety report. Manage and track driver time off and maintain high accountability for driver home time success.
Requirements
- Computer literacy and basic personal computer or host terminal skills
- Strong organizational skills and attention to detail
- Good phone and communication skills
- Ability to follow up on unfinished tasks and manage multiple priorities
Nice To Haves
- Associate degree in a business-related or communications field
- Two (2) years of dispatch experience
- Previous dispatch or trucking industry experience
Responsibilities
- Directly supervise assigned drivers to include adherence to company policy, performance counseling, and reviews.
- Daily communication with drivers that includes dispatching, tracking and tracing loads, and pre-plans to ensure driver receives and understands vital information.
- Serve as a liaison between drivers and management to ensure that expectations are being met with respect to both service and cost.
- Utilize in cab telematics tools to manage the operation through driver performance monitoring, and trip reporting functions along with any other potential issues.
- Manage drivers DOT compliance, to include CDL & medical card expirations, random drug screen coordination, and quarterly safety training.
- Manage driver’s layover and detention times.
- Maintain status of equipment that’s being serviced by maintenance personnel.
- Enter service failures daily and manage driver’s ability for on-time delivery.
- Respond to any driver’s payroll/settlement questions.
- Manage driver’s miles.
- Appropriately match loads to drivers, which will satisfy both customer and driver needs while ensuring freight is delivered and picked up in a safe and timely manner.
- Manage fleet turnover to maintain a satisfactory retention ratio.
- Maintain fleet awareness for driver safety report.
- Manage and track driver time off and maintain high accountability for driver home time success.
Benefits
- Health, dental, and vision insurance
- $25,000 Company paid life insurance
- Voluntary supplemental insurance
- 401(k) plan participation
- Paid time off and holiday pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
