Dispatcher

Blue Sky Plumbing & Heating • Denver, CO

9h • Onsite

About The Position

Blue Sky is a fourth-generation family-owned business that values its reputation and team members, treating them like family. The company offers a generous benefits package, career development opportunities, and other rewards. They are a growing company seeking a highly organized and customer-focused Dispatcher. This role involves coordinating field technicians, managing daily service schedules, and ensuring the timely and efficient dispatch of repair and service jobs. The ideal candidate will possess excellent communication skills, attention to detail, and a strong ability to multitask in a fast-paced environment.

Requirements

• High school diploma or equivalent required; additional education in related fields is a plus.
• Previous experience as a dispatcher or in a customer service role, preferably in the home services industry.
• Strong organizational skills and ability to work under pressure.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office and experience with dispatch and ServiceTitan.
• Ability to multi-task, think critically, and resolve scheduling conflicts efficiently.

Nice To Haves

• Additional education in related fields is a plus

Responsibilities

• Schedule and dispatch service technicians to customer locations based on urgency, availability, and skill level.
• Monitor and adjust daily schedules to accommodate emergency service requests or cancellations.
• Communicate effectively with technicians, customers, and office staff to provide updates and ensure smooth workflow.
• Maintain accurate records of service calls, technician statuses, work orders, and customer interactions using Service Titan.
• Prioritize service requests and optimize technician routes for efficiency.
• Provide exceptional customer service by handling inquiries, updates, and complaints in a professional manner.
• Assist with billing preparation and service documentation when needed.
• Collaborate with the Service Manager to identify operational improvements and scheduling solutions.

Benefits

• Three Kaiser Medical Plans to select from with a 100% Company Paid Option
• Dental & Vision Insurance
• Voluntary Life Insurance & Accident Coverage options
• Company Paid Short Term Disability, Long Term Disability & Basic Life
• Employee Assistance Programs
• Retirement Account with 3% Company Match
• Paid Vacation & Paid Sick Time
• Maternity & Paternity Pay
• Company Paid Gym Membership, Costco Membership & Chiropractic Care
• Company Paid Uniforms Provided
• Tool Account Program
• Weekly Payroll

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees