Dispatcher

Action Gypsum•Broken Arrow, OK

13d•$26

About The Position

Position Overview The Dispatcher will be responsible for coordinating and managing delivery schedules. Using available resources, dispatchers evaluate the best and safest trucking routes to maximize our trucks. By maintaining a well-organized operation, dispatchers satisfy our customer’s needs by maintaining prompt delivery schedules, while managing delivery costs thru efficiency.

Requirements

Knowledge of safety procedures
Ability to prepare routine administrative paperwork
Ability to communicate effectively, both orally and in writing
Organizing and coordinating skills
Ability to analyze and solve problems
Good communication skills
Excellent customer service ability
Bilingual – Spanish May be waived

Responsibilities

Have full knowledge of status of deliveries at all times by maintaining the GPS system in place
Responding to and deal with customer communication by email, fax and/or telephone
No false promises of deliveries
Make sure all backorders are entered, filed and scheduled to be shipped
Constant communication with the front counter, reps and customers is required of the dispatcher (i.e. letting the inside or outside reps know when items are backordered, calling before the load leaves when requested by the customer, calling with postponements due to weather etc.)
Turn in complete paperwork for billing and receiving departments
Provide information on equipment needed for jobsite delivery
Establish effective working relationships with sales and key management to improve our overall delivery service
Meet with the management team as needed to review opportunities for efficiency within the shipping and delivery process
Schedule loads for all trucks and make sure each driver is dispatched with instructions and directions
Make sure that all material that needs to be picked up at vendors is done timely
Aid the Safety Director with maintaining the D.O.T. files (minimum time allotted for this)
Work with warehouse manager scheduling vacation or other absences for drivers
He, in conjunction with the Warehouse Manager, will work diligently to manage the regular work hours and keep the overtime hours to a minimum. This is a crucial aspect in the determination of bonuses
Demonstrate a positive attitude to show customers their business is appreciated