Dispatcher (Tuesday - Saturday)

Hurley & David•Springfield, MA

1d•Onsite

About The Position

HD Air, located in Springfield, MA, is a dynamic, rapidly-growing HVAC and Plumbing company that is expanding again and seeking a highly skilled Dispatcher to join their team. The available shift is Tuesday - Saturday from 7:30 am to 4:00 pm. The company values its associates as its most important resource and has set high standards for job qualification and performance. They offer training in a positive environment for associates to grow their skills. Successful candidates must have a positive attitude, a smile in their voice, and a willingness to help, as the company prides itself on the service provided to its customers. The role offers a fun, family-oriented work environment where effort is recognized and appreciated, and the company values each customer and employee with a commitment to exceptional service through teamwork. This position provides an opportunity for professional, personal, and financial growth.

Requirements

A minimum of two years office/customer service experience REQUIRED
A professional appearance
Excellent interpersonal skills with the ability to interact with all types of customers and a strong customer service attitude.
Able to plan and schedule work rather than just react.
Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
Ability to work as part of a team.
Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.

Nice To Haves

Dispatch experience is PREFERRED

Responsibilities

Scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes.
Answering incoming phone calls from existing customers.
Providing exceptional customer service.
Ensuring all ticket information is entered correctly into the computer.
Creating dispatch numbers for all parts ordered.
Following up on part orders.
Scheduling appointments for parts installation.