Dispatcher

S and J Plumbing • Arlington Heights, IL

7d • $20 - $35 • Onsite

About The Position

You will be the central hub of our field operations, ensuring our team of plumbers is efficiently scheduled and our customers receive timely, high-quality service. We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Arlington Heights. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Requirements

• 3+ years of experience in a dispatch or customer service role, preferably in a service-based industry.
• Strong geographical knowledge of Arlington Heights and surrounding areas.
• Exceptional attention to detail and ability to make data-driven decisions.
• Ability to multitask and remain calm under pressure.
• Proficiency with computer software, including dispatching systems, mapping tools, and standard office applications.
• Highly organized with exceptional follow-through abilities.
• A team-player mindset that blends well with a fast-paced, goal-driven environment.
• Highly motivated, flexible, and great attitude.
• Military-experienced candidates are encouraged to apply.

Nice To Haves

• Learn the business and learn how to prioritize the most urgent customer calls.
• Strategically dispatch the right technician to the right job, leveraging a data-driven approach.
• Proactively communicate with customers to manage expectations and provide appointment updates.
• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
• Record and report the service calls.
• Participate in training so that you grow and develop as a professional.
• Update customers throughout the day on the technician’s progress.

Responsibilities

• Manage and adjust daily schedules for all field technicians to maximize efficiency and productivity.
• Proactively communicate with clients to notify them of any delays, and reschedule appointments as necessary.
• Monitor the location and status of all plumbers to ensure they arrive at their designated appointments on time.
• Collaborate closely with the Customer Experience Manager to continuously refine and improve dispatching strategy.
• Provide ongoing support to plumbers in the field, helping them with scheduling issues.
• Utilize dispatching software and other computer programs to ensure all job details and customer records are accurate.
• Professionally engage with clients to understand their needs and address any issues or concerns.
• Prioritize urgent service requests to ensure immediate customer and company needs are met.
• Complete all assigned administrative tasks in a timely and accurate fashion.

Benefits

• Competitive pay – $20-$35/hr. plus monthly bonuses
• Medical Insurance – we pay 80% for you and your family's insurance premiums for health, dental, vision. Blue Cross/Blue Shield PPO
• Work life balance – up to 2 weeks of PTO and holiday pay
• 401k Plan with a 5% match
• PAID TRAINING – Nexstar training, Service Titan training, PSP training
• Relaxed and fun atmosphere
• Growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed