Dispatcher

We Care Plumbing, Heating & Air • San Marcos, CA

7d • $19 - $23 • Onsite

About The Position

We are We Care Plumbing, Heating, and Air, a team of home service experts who go the extra mile to ensure peak performance for our customers' home’s plumbing, heating, air conditioning, and electrical systems. We have been in business since 2000. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year. As a Dispatcher, you’ll play a crucial role in coordinating and managing service calls for our technicians. Your responsibilities will include scheduling appointments, assigning technicians to jobs based on location and expertise, and ensuring timely responses to customer requests. You’ll communicate directly with customers and service personnel, providing updates and addressing any issues that arise during service visits. Additionally, you'll maintain records of service calls, track job progress, and optimize routes to enhance efficiency. Your work will ensure customers receive prompt, effective service, contributing to overall customer satisfaction.

Requirements

• Pre-employment Background Check
• Pre-employment drug screen
• High school diploma or equivalent (GED)
• Competent with Microsoft Office Suite (especially Outlook, Word, Excel)
• Typing speed of 35+ WPM is often required
• Strong verbal and written communication skills
• Excellent phone etiquette
• Ability to calmly handle difficult or emergency situations

Nice To Haves

• Experience preferred in scheduling and dispatch software (ServiceTitan preferred)
• Experience in the HVAC / Plumbing / Electrical or other trades industry is a PLUS!

Responsibilities

• Scheduling appointments
• Assigning technicians to jobs based on location and expertise
• Ensuring timely responses to customer requests
• Communicating directly with customers and service personnel, providing updates and addressing any issues that arise during service visits
• Maintaining records of service calls
• Tracking job progress
• Optimizing routes to enhance efficiency

Benefits

• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
• 401(k) retirement with company match
• Weekly pay with incentives and bonuses
• Company events & parties for individuals & families
• Holiday pay, vacation pay, & paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED