Dispatcher- Night Shift

Fisher-Titus Medical Center•Milan Township, OH

1d•Onsite

About The Position

Fisher-Titus proudly serves the greater Huron County area’s 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation. Vision: Be the first choice for healthcare and employment within our community Mission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community

Requirements

High level of critical thinking and multi-tasking skills.
Maintains patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Nice To Haves

Assist with mental health transports, as needed.

Responsibilities

Performs a variety of skills in support of the NCEMS Communications Center; receives and dispatches emergency and non-emergency calls from the public EMS Personnel; participates in the work of a dispatcher/call taker and performs other duties as assigned.
Assist with mental health transports, as needed.
Demonstrates a customer focused attitude to serve clients of diverse backgrounds at all times.
Responsible for taking inbound calls, assessing and prioritizing the situation, and assigning and coordinating appropriate internal and external resources.
Manages both emergency and non-emergency calls using a high level of critical thinking and multi-tasking skills.
Completes required documentation needed to schedule ambulance and ambulette transfers.
Documents in the CAD system when required.
Assigns appropriate level of care of transportation based on the patient/client criteria.
Maintains patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Maintains critical working relationships with community resources including Police, Fire, Life Flight, Hazmat, and internally with the North Central EMS team.