Dispatcher - evenings

Mass General Brigham • Boston, MA

5d • $23 - $33 • Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Summary
Responsible for receiving and responding to security-related calls, dispatching security personnel, coordinating emergency responses, and maintaining accurate records of security incidents.

Requirements

• High School Diploma or Equivalent required
• Experience in security operations or emergency dispatch, preferably in a healthcare or similar setting.
• 1-2 years preferred
• Strong communication and interpersonal skills to effectively interact with individuals at all levels, including patients, visitors, and staff.
• Proficiency in using computer-aided dispatch (CAD) systems, telecommunication devices, and other security-related software.
• Ability to multitask, prioritize, and make sound judgments in high-pressure situations.
• Excellent problem-solving and decision-making abilities to assess and respond to emergencies.
• Detail-oriented mindset with the ability to accurately document and maintain records.
• Flexibility to work various shifts, including nights, weekends, and holidays, as required.

Responsibilities

• Receive and respond to emergency calls, alarms, and requests for security assistance.
• Gather and assess critical information about the nature and location of incidents or emergencies.
• Prioritize and triage calls to determine appropriate response levels and allocate resources accordingly.
• Provide clear and concise instructions to security personnel and other emergency responders.
• Dispatch security personnel to respond to security incidents, emergencies, and service requests.
• Coordinate communication and facilitate collaboration between security personnel, medical staff, and external emergency services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees