DISPATCHER (FULL AND PART TIME)
About The Position
We are hiring immediately for full and part time DISPATCHER positions. This role coordinates and monitors Patient Transportation services activities through timely, accurate dispatch and management of customer transportation requests. If serving others is in your blood and you thrive on helping people heal, TouchPoint is the place for you! As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing. We’re TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter. This takes a big heart, a commitment to do the right thing, and the belief that together we can achieve more than we ever could alone. We empower and uplift each other, grow in our careers, and have fun while supporting the mission to improve the health of the poor and vulnerable.
Requirements
- Prior dispatcher and customer service experience preferred.
Responsibilities
- Provides quality customer service to customers by providing one-on-one attention to detail.
- Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
- Determines, explains and develops dispatcher logic and transporter activities. Transports patients when necessary.
- Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
- Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments.
- Serves as a liaison between Patient Transportation and other departments.
- Assigns, collects and distributes pagers. Monitors daily sign-in/out procedures.
- Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff. Ensures accurate, timely dispatch of transport requests. Ensures maximum staff productivity.
- Resolves problems related to patient, visitor, staff or employee complaints. Recommends solutions for ongoing or recurring issues.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
