Dispatcher

First Student•Jackson, MS

11d•Onsite

About The Position

Exciting New Opportunity in Student Transportation – Jackson, MS! First Student is thrilled to announce an upcoming opportunity in Jackson, MS that offers a chance to make a real impact in the student transportation industry! This role will provide the opportunity to support safe, reliable, and efficient transportation services while contributing to the growth and success of the Jackson community. At First Student, our Dispatchers are a constant reflection of our companys commitment to safety and customer service.

Requirements

3-5 years experience
High school diploma or equivalent
Basic knowledge of radio dispatch equipment
Excellent communication and customer service skills
Ability to deliver under time constraints and deadlines
Previous terminal operations, dispatch, or driver experience
Computer literate
Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

Responsibilities

Oversees all routes and scheduling of buses
Counsels and coaches drivers and monitors
Handles heavy phone and radio traffic
Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
Serves as primary communication liaison with major contracted customer
May handle charter reservations, billing, or driver payroll
Provides solutions to drop-off and pick-up problems
Handle back-up driver duties or perform miscellaneous clerical duties as needed
Completes assignment of special projects
Assists with supervision of day-to-day operations