Dispatcher

Transdev • Quincy, MA

45d • $21 - $24 • Onsite

About The Position

Transdev in Quincy, MA is hiring an in-person Dispatcher to join our team. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.
Transdev is proud to offer:
Competitive compensation package of minimum $21.00 hr – Maximum $24.00 hr
Benefits include:
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 12 days; 8 standard, 4 floating
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Requirements

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching and prior experience as a driver for paratransit operations may be beneficial.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Excellent knowledge of The RIDE service area streets, landmarks, and Institutions, including all major trip generators and transfer point
• Excellent knowledge of traffic patterns and their Impact on paratransit operations
• Excellent communication skills in person, over the phone, and on a two-way communication device
• Strong computer skills with knowledge of Microsoft Office and paratransit scheduling software (and preferably Spare) and the ability to learn new software
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Must be able to work flexible schedules as needed.
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Nice To Haves

• prior experience as a driver for paratransit operations may be beneficial.
• Technical Degree preferred.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Managing run pullouts and openings and closing runs in the Spare system (or other designated Dispatch & Scheduling system)
• Recording late pullouts, uncovered driver callouts, and closed routes
• Working with service provider window dispatchers to pullout runs as scheduled and/or to obtain additional resources and capacity as needed
• Proactively managing runs to maintain service performance standards
• Reassigning trips between runs in a timely way, as needed
• Assigning trips on the waitlist .to runs far enough ahead for them to be performed on time
• Responding to driver requests for assistance
• Managing incidents and accidents in accordance with established policies and procedures
• Recoding denials if necessary
• Other duties as required.

Benefits

• Competitive compensation package of minimum $21.00 hr – Maximum $24.00 hr
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard, 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED