Dispatcher

Beacon Mobility•Town of Deerpark, NY

13d•Onsite

About The Position

WE Transport Inc. is seeking a Dispatcher to provide friendly, professional, and courteous customer service to parents, school district personnel, drivers, monitors, and the public. The role involves dispatching drivers and monitors for school, transit, and paratransit routes, monitoring daily route coverage, and making real-time operational decisions to address issues like call-outs, delays, breakdowns, or emergencies. Effective communication via telephones, two-way radios, email, and dispatch software is crucial. The position requires reliability, strong organizational skills, and the ability to multitask in a fast-paced environment. Collaboration with supervisors and management is necessary to resolve operational issues and ensure service continuity. Responsibilities include preparing and maintaining daily schedules, route information, reports, and operational documentation, as well as maintaining accurate records such as school calendars, paratransit records, and operational logs. Proficiency in computer systems, including Microsoft Office, email, routing software, and other transportation software, is expected. Maintaining confidentiality and professionalism when handling sensitive information is paramount. The company also states that the employee must acquire a CDL within three (3) months of hire.

Requirements

High School Diploma or equivalent required.
Strong communication and interpersonal skills.
Ability to remain calm and make sound decisions in high-pressure or time-sensitive situations.
Reliable attendance and punctuality required.
Proficient computer skills and ability to learn transportation software systems.
Ability to work independently and as part of a team in a fast-paced environment.

Nice To Haves

One (1) year of transportation, dispatch, logistics, or customer service experience preferred.

Responsibilities

Provide friendly, professional, and courteous customer service to parents, school district personnel, drivers, monitors and the public while handling questions.
Greet visitors, employees, and customers in a welcoming and professional manner while maintaining a positive office environment.
Dispatch drivers and monitors for school routes, transit routes and paratransit.
Monitor daily route coverage and make real-time operational decisions to address call-outs, delays, breakdowns, or emergency situations in a professional and efficient manner.
Utilize telephones, two-way radios, email, and dispatch software to communicate effectively with staff and customers.
Demonstrate reliability, strong organizational skills, and the ability to multitask in a fast-paced environment.
Work closely with supervisors and management to resolve operational issues and ensure continuity of service.
Prepare and maintain daily schedules, route information, reports, and other operational documentation.
Maintain accurate records including school calendars, paratransit records and operational logs.
Utilize computer systems and programs efficiently, including Microsoft Office, email systems, routing software, and other transportation software.
Maintain confidentiality and professionalism when handling sensitive employee or student information.
Perform other duties as assigned.
Acquire CDL within three (3) months of hire.