Dispatcher
Smurfit Westrock•Detroit, MI
•$26 - $28•Onsite
About The Position
The Dispatcher position will be responsible for scheduling and dispatching drivers for routes to deliver products to our customer locations. This role is crucial in ensuring efficient and timely delivery of products, while adhering to safety regulations and providing excellent customer service.
Requirements
- High school diploma or equivalent
- Two or more years of transportation industry dispatch required with knowledge of DOT policies and practices.
- General fluency in English required, verbal and written.
- Basic computer literacy required, knowledge of Microsoft Windows preferred
Nice To Haves
- One or more years’ experience as a truck driver preferred.
Responsibilities
- Receive order requests from branch staff.
- Plan and map routes for drivers.
- Schedule deliveries to maximize efficiency and meet delivery deadlines.
- Utilize computer-aided dispatch system to contact drivers and plan/adjust routes.
- Maintain required reports and compliance with DOT regulations.
- Receive and respond to calls for assistance from drivers.
- Provide outstanding customer service during delivery and pick-up operations.
- Follow all safety rules for equipment, material handling and transport as required by DOT, OSHA, and Victory safety program.
- Communicate effectively with operations staff about customer concerns and inventory issues.
- Coordinate last-minute or unscheduled deliveries to meet customer needs.
- Other duties as assigned.
Benefits
- Medical w/ HSA
- Dental
- Vision
- Mental Health
- 401(k) with 5% company match
- Paid vacation time & holidays
- Life Insurance & AD&D
- Short- & Long-term Disability Insurance
- Tuition Reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
