Dispatcher
About The Position
Mountain Home Services is currently seeking a Dispatcher to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. This position will be responsible for scheduling and dispatching home services repair, installation and maintenance technicians to specified customer locations for service and repair, as well as scheduling, communicating, and coordinating with new and existing customers to provide information about our products and services, as well as schedule appointments and update customer accounts.
Requirements
- High School Diploma or GED preferred
- Excellent customer interaction skills
- Minimum 2 years of dispatching and/or customer service experience, preferably in HVAC, Plumbing, or a related industry
- Basic computer proficiency, particularly with Microsoft applications
Nice To Haves
- Experience with Service Titan is a plus
Responsibilities
- Schedule and monitor daily technician schedule
- Dispatch work orders to field technicians according to priority and location
- Answer incoming phone calls from customers
- Receive and record completed work orders from the field technicians
- Contact customers to confirm next-day appointments
- Handle paperwork for assigned departments and technicians
- Maintain accurate technician and customer database
- Answer general questions regarding rebates, system operations, warranties, etc. from customers
Benefits
- Competitive Compensation ($17/hr - $19/hr + bonuses)
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family
- 401K Retirement Plan with company match
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EPA, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
