Dispatcher

Holman Logistics • Conway, AR

35d • Onsite

About The Position

The Dispatcher coordinates the activities of workers engaged in receiving, storing, and shipping product. This role involves coordinating paperwork with truck drivers, communicating with supervisors and managers, processing cuts and shortages, responding to customer inquiries, arranging shipping documentation, contacting carriers, examining invoices, answering phones, and assisting other dispatchers. The Dispatcher also sets up SDS returns, assigns receiving in iDS, separates paperwork, spots and downloads orders, coordinates Home Depot transit orders, tracks live loads, separates and matches customer paperwork, spots orders according to bill time, manages and maintains organization of all paperwork for loads, assigns and monitors pre-loader and loader progress, and bills various order types before midnight. Reliability, adherence to safety and security standards, and performing other assigned duties are essential.

Requirements

• High School Graduate or General Education Degree (GED) preferred
• Two (2) years related dispatch experience preferred
• Intermediate personal computer skills including electronic mail, word processing, spreadsheet, graphics, etc.
• Strong working knowledge of MS Office to include Outlook, Excel and Word.
• Ability to master internal computer systems.
• Ability to work required schedule and arrive at work on time.
• Ability and willingness to work the voluntary/mandatory overtime that is required during the busy season and work alternative schedules to accommodate the needs of the business.
• Ability to effectively communicate in writing and verbally in a courteous and professional manner with others.
• Ability to understand and follow verbal and written instruction.
• Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Ability to establish and maintain effective working relationships with customers, co-workers and management.
• Ability to maintain a level of production that meets or exceeds the established guidelines.
• Ability to work Independently without interruptions.
• Ability to perform basic math (addition, subtraction, multiplication and division) in all units of measure using whole numbers, fractions and decimals.
• Ability to compute rate, ratio, and percentage.
• Ability to read and interpret documents such as receivers, invoices, operating instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to complete necessary paperwork neatly and accurately and according to established guidelines.
• Properly count, document or scan the number of units as needed by the function that is being performed.
• Ability to verify paperwork necessary to ensure inventory count is correct.
• Ability to perform work accurately and thoroughly.
• Ability to pay attention to the minute details of a project or task and prioritize tasks.
• Ability to handle multiple tasks/projects simultaneously.
• Ability to use thinking and reasoning to solve a problem.
• Ability to design and conduct a systematic, objective, and critical investigation.
• Ability to accept responsibility and account for his/her actions.
• Ability to complete assigned tasks under stressful situations.
• Ability to take care of the customers’ needs while following company procedures.
• Ability to work independently with minimal supervision.
• Ability to identify and correct conditions that affect Team Member safety.

Responsibilities

• Coordinates the activities of workers engaged in receiving, storing and shipping product in iDS and load documents to supervisors
• Coordinates paperwork from and to outside truck drivers dropping off and picking up loads.
• Confer with supervisors/managers to coordinate warehouse activities and dispatch activities.
• Processes cuts and communicates shortages to space planners, inventory control and management.
• Responds to customers' or shippers' questions and complaints regarding storage and distribution services.
• Arranges for necessary shipping documentation and contact carriers for necessary equipment outbound shipment to ensure on-time billing.
• Examines invoices and shipping manifests for conformity to tariff and customs regulations.
• Answers phones.
• Assists other Dispatcher(s) with any necessary functions.
• Performs all duties in conformance to appropriate safety and security standards.
• Sets up SDS returns to be handed out through iDS.
• Assigns receiving in iDS.
• Separates paperwork, spots and downloads orders for other shifts and assigns loads.
• Coordinates Home Depot transit orders.
• Track live loads to ensure no detention time and monitor doors.
• Separates and matches customer paperwork, packing slip requisitions and pre-load pick sheets, noting special handling instructions where required.
• Spots orders according to bill time, spotting earliest bill times first.
• Manages and maintains organization of all paperwork for loads.
• Assigns and monitors pre-loader and loader progress to ensure timely billing in iDS.
• Works with outside truck drivers dropping off and picking up loads.
• Bills LTLs, RPs, Will-Call orders, and DLTL (Estes) before midnight.
• Monitors pre-loader and loader progress to ensure timely billing
• Reprints labels and paperwork for outbound loads
• Bills loads and put into carousel
• Reliable attendance at scheduled shifts.
• Performs all other duties as assigned or needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED