Dispatcher

Coopers Plumbing & Air•Bainbridge, GA

6d•$36,000 - $40,000•Onsite

About The Position

Cooper’s Plumbing & Air is seeking an organized, efficient Dispatcher with an eye for detail and a high level of accuracy to join their team serving the Southwest Georgia, Tallahassee, and surrounding areas. The ideal candidate is professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills. This role is for someone who loves being in the middle of the action and enjoys coordinating multiple tasks at once.

Requirements

Task-oriented with the ability to multitask in a busy environment
High level of accuracy and efficiency
Exceptional verbal and written communication skills
Goal driven to meet daily performance commitments
Willingness to constantly learn and grow
Proficient in Microsoft Office

Nice To Haves

HVAC knowledge is a plus, but not required.

Responsibilities

Dispatch HVAC Install teams
Utilize a courteous and pleasant demeanor to ensure the customer is satisfied and that all needed information is received during the call
Manage the dispatch board to keep field personnel on the move and generating revenue
Help the field team by taking detailed notes for service calls and entering them into our system
Get to know your technician’s, likes and dislikes, closing ratios, licenses, communication skills and more to help them be successful
Answer customer questions
Impact the company's bottom line by problem-solving and turning frustrated clients into a repeat customer