Dispatcher

Coopers Plumbing & AirBainbridge, GA
$36,000 - $40,000Onsite

About The Position

Cooper’s Plumbing & Air is seeking an organized, efficient Dispatcher with an eye for detail and a high level of accuracy to join their team serving the Southwest Georgia, Tallahassee, and surrounding areas. The ideal candidate is professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills. This role is for someone who loves being in the middle of the action and enjoys coordinating multiple tasks at once.

Requirements

  • Task-oriented with the ability to multitask in a busy environment
  • High level of accuracy and efficiency
  • Exceptional verbal and written communication skills
  • Goal driven to meet daily performance commitments
  • Willingness to constantly learn and grow
  • Proficient in Microsoft Office

Nice To Haves

  • HVAC knowledge is a plus, but not required.

Responsibilities

  • Dispatch HVAC Install teams
  • Utilize a courteous and pleasant demeanor to ensure the customer is satisfied and that all needed information is received during the call
  • Manage the dispatch board to keep field personnel on the move and generating revenue
  • Help the field team by taking detailed notes for service calls and entering them into our system
  • Get to know your technician’s, likes and dislikes, closing ratios, licenses, communication skills and more to help them be successful
  • Answer customer questions
  • Impact the company's bottom line by problem-solving and turning frustrated clients into a repeat customer

Benefits

  • Competitive salary - $36,000 to $40,000 annual salary plus monthly bonus
  • Medical, Dental & Vision
  • 401k match
  • Paid Time Off & Paid Holidays
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