Dispatcher

Medline Industries, LP•Rogers, MN

19h

About The Position

This position is responsible for assuring all routes are filled and providing timely instructions and responses to requests for information throughout the day from both drivers and customers. Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories. Medline is dedicated to creating an environment where everyone feels they belong and can grow their career, striving for diversity and inclusivity, and ensuring people have tools and resources to perform at their best.

Requirements

High School Diploma
2 years’ experiences with handling inbound/outbound call taking, scheduling and/or administrative work.

Responsibilities

Provides customer support by responding to questions and concerns regarding deliveries including no shows, cancellations and scheduled deliveries.
Respond to customer inquiries and needs in a timely manner.
Use computer system to retrieve schedule and asset information.
Use reference material to quickly and accurately determine the best method to assign driver resources and routes striving for maximum efficiency and utilization while reducing mileage when possible.
Update, prepare, and dispense the daily route schedule.
Monitor and document route manifests and deliveries throughout the day adjusting for changes as needed.
Make and schedule appointments with customers that require delivery appointments.
Route drivers according to their skill set and available DOT mandated Hours of Service regulations.
Complete a variety of daily reports and clerical duties.
Ensure correct departments have all necessary paperwork for on time delivery departure.