Dispatcher - Leesburg VA

Keolis America•Leesburg, VA

8d•Onsite

About The Position

The Dispatcher is responsible for ensuring that each driver reports at their scheduled work shift time. This role involves notifying customers of service delays and interruptions via software, answering customer calls, arranging coverage for call-offs, and ensuring operators depart on time. The Dispatcher must also provide written documentation of incidents, communicate clearly with others, and promptly provide client information on location and ETA. Key responsibilities include making cost-effective decisions regarding trip and driver assignments, monitoring the Transit Radio System (TRS) and AVL screen for operational efficiency, maintaining communication logs, and performing various administrative duties. This position operates within a high-pressure, fast-paced environment and requires adherence to safety and environmental commitments, as well as EEO policies.

Requirements

Must have a High School Diploma or equivalent
Must have at least one (1) year previous experience in dispatch role
Must be able to read, write and speak English
Bilingual - English / Spanish
Must be able to multitask
Ability to shift priorities and make decisions on detours when necessary
Must be dependable with reliable transportation to get to and from work
Computer literate using a Windows-based computer operating systems, which includes Excel
Strong knowledge of the service area (Multi County area including DC)
Must be able and willing to work all schedules, that may include nights, weekends and holidays
Must be able to work in a high-pressure, fast-paced environment and communicate at all times in a professional and courteous manor
Must able to work in a union environment
Must be able to pass a pre employment drug screen and background check

Nice To Haves

Previous experience in the transit industry either as a driver or dispatcher, preferably in a paratransit environment a plus

Responsibilities

Ensure that each driver reports at their scheduled work shift time
In charge of notifying customers of service delays and interruptions via software
Answer customer calls and give directions and ETA
Arrange coverage for any call offs within driver staffing
Ensure all operators pull out on time
Provide written documentation of incidents which may require follow-up action but not limited to call outs by operators
Communicate clearly with others both verbally and in writing using the English language
Promptly provide client with information on location and ETA
Make cost-effective and operationally efficient decisions regarding assignment or movement of trips and/or drivers
Monitor Transit Radio System (TRS) messages of radio actives of bus and sedan operators in the field
Monitor AVL screen to identify and prevent late running routes and to optimize utilization of standby and/or extra board resources based on proximity to affected destinations
Maintain Dispatch Communication log and complete all applicable documentation
Perform various administrative duties; answer incoming calls, courtesy calls and filing etc.
Other duties as required